Support

Getting Started 5

• Creating an account
• Create wallet
• Verification
• Add Withdrawal Account
• Login

Our Products 4

• Point of Sales
• API Order
• Deposit API
• Email Order

Configure order 4

• Enable Auto-exchange
• Fees
• Deviation percentage
• Choose Crypto

Transactions 7

• Payment Statuses
• Send Coins from My wallet
• Receive coins on personal wallet
• Fiat Withdrawal
• My wallet transactions

View all 7

My Profile 5

• Enable two factor authentications (2FA)
• I have lost my 2FA device, what should I do?
• Change Password
• Notification
• Dark mode

Payment FAQs 7

• Payment History
• If Your shoppers continuously underpay small amounts
• Which Cryptocurrencies can I accept through Citypay?
• How long does it take to process a crypto payment?
• What is underpaid and overpaid transactions and how to deal with them to complete them?

View all 7

General Questions 3

• Can I convert coins to Fiat?
• What is Blockchain ?
• How do I withdraw from my account?

Account 5

• I haven't received my account activation email. What should I do?
• Did you forget password?
• Why do I need to verify my account?
• How long does it take to get verified?
• Can I use other person's documents for verifying CityPay account?