Payment FAQs

Payment History
Invoices and payment History In most cases, we will automatically generate a receipt when you request payment using API Order, Email order, or POS orders...
Wed, 20 May, 2020 at 8:18 AM
If Your shoppers continuously underpay small amounts
We have a feature that allows merchants to accept orders that are underpaid up to a 5% threshold. Underpayments are rare, but happen when customers pay from...
Wed, 20 May, 2020 at 8:19 AM
Which Cryptocurrencies can I accept through Citypay?
We support Bitcoin, Bitcoin Cash, Litecoin, Dash, Zcash and Bitcoin Gold.
Wed, 20 May, 2020 at 8:20 AM
How long does it take to process a crypto payment?
Generally, it should take between 5-10 seconds, to receive a transaction. However, a crypto payment should NOT be considered complete at this point.  A cry...
Wed, 20 May, 2020 at 8:20 AM
What is underpaid and overpaid transactions and how to deal with them to complete them?
An underpaid or overpaid transaction occurs when the funds received are different from the order amount. This is caused by the client not sending enough or ...
Wed, 20 May, 2020 at 8:21 AM
How will I know that the payment was processed?
When using one of CityPay's products (ie. API order, Deposit API) our system will send a notification (via webhook) back to the merchant confirming the...
Thu, 21 May, 2020 at 8:04 AM
How to pay CityPay invoices?
A crypto wallet is required to pay for a CityPay order or deposit. CityPay will always have a QR code, payment address, and payment amount on the payment pa...
Thu, 21 May, 2020 at 8:05 AM