I haven't received my account activation email. What should I do?
Please make sure that you have entered your e-mail address correctly, also, check your spam folder. Then try to resend it with the "resend" button...
Thu, 21 May, 2020 at 8:08 AM
Did you forget password?
Click on the forget password in the login screen. Enter your registered email address. You will receive an email to the registered email address with the p...
Thu, 21 May, 2020 at 8:09 AM
Why do I need to verify my account?
In order to enable auto-exchange function on account, a user must have a fully verified account.
Thu, 21 May, 2020 at 8:09 AM
How long does it take to get verified?
The Citypay verification process might take up to 24 business hours (3 business days) after uploading all documents to the website. In order to avoid delay...
Thu, 21 May, 2020 at 8:10 AM
Can I use other person's documents for verifying CityPay account?
Only your personal documents can be used to create and verify an account at Citypay. Documents and personal information that belong to a different person wi...
Thu, 21 May, 2020 at 8:10 AM